JOB TITLE: Customer Service Manager – Aba
JOB ID: 302027
COMPANY: Standard Chartered Bank Plc
JOB FUNCTION: Consumer Banking
LOCATION: Nigeria – SCB
JOB ID: 302027
COMPANY: Standard Chartered Bank Plc
JOB FUNCTION: Consumer Banking
LOCATION: Nigeria – SCB
JOB DESCRIPTION
o Deliver branch SME and Wealth Management budgets with respect to P and L and balance sheet targets in terms of liability targets by product, number of accounts and value of accounts
o Generate new business via sales promotions, out marketing calls, presentations/ seminars and in branch contacts and build relationships with existing customers
o Increase overall profitability of the business through focusing upon operational efficiency and service excellence
KEY ROLES/RESPONSIBILITIES
o Generating new business via Sales promotions, out marketing calls, presentations/ seminars and in branch contacts and build relationships with existing customers.
o Fully responsible for delivering branch SME and Wealth management budgets with respect to P and L and Balance sheet targets in terms of Liability targets by product, Number of accounts and value of accounts
o Performance Management, Training and Development, Job Rotation, Periodic coaching, LDP implementation
QUALIFICATIONS/SKILLS
o University degree (minimum 2:2), with other relevant academic & work experience
o Sound knowledge of general banking laws and practices.
o Experience in lending propositions preparation/processing
o Adequate management and office administration concepts.
o Competence in financial accounting/forecasts
o Ability to plan daily/periodic operations
o High Marketing/selling proficiency.
o Strong interpersonal/communication skills.
o Familiar with computer processing/applications.
o Sales targeting and cost budgeting.
o Monitoring and reviewing sales performance/analysis
o Striking balance between customer’s needs/requests and bank rules/policies/procedures
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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